Hello Midge,
We regret the inconvenience. We have sent you an email with the link to get connect with our technical team, please follow that email and you will be able to resolve the issue.
I received an email this morning about RAT ransomware/malware had been added to my computer and I was demanded to pay X amount to a Bitcoin thing. Funny thing is, they actually told me what one of my passwords was! I went to AVG Tuneup and ran and fixed any errors and then wanted to go to Zen. A screen came up and would not let me go to Zen. It was exactly like AVG antivirus Free, but wanted me to do a 2 month trial for an internet security upgrade. I really thought it was from AVG, but the connection never went through. Anyway…I can't get to Zen and I would like to change me AVG password but don't know how and I am now gun-shy. The password they told me is the same password I use to log in to AVG tune-up which makes me think this is where this RAT (Random Acess Something or other) is.
Hello Midge,
We regret the inconvenience. We have sent you an email with the link to get connect with our technical team, please follow that email and you will be able to resolve the issue.