Hello Myrna,
I am sorry to know that.
To fix this issue, please reinstall AVG Internet Security program once.
Please run both removal tools as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to remove the traces of AVG Internet Security program.
NOTE: Please remove only AVG Internet Security program using removal tool. Do not remove other AVG program that is installed.
To download and install AVG Internet Security program, please follow the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number .
Keep us informed about the status.
Hello Myrna,
I am sorry to know that.
To fix this issue, please reinstall AVG Internet Security program once.
Please run both removal tools as mentioned in this article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to remove the traces of AVG Internet Security program.
NOTE: Please remove only AVG Internet Security program using removal tool. Do not remove other AVG program that is installed.
To download and install AVG Internet Security program, please follow the steps as mentioned in this article: http://support.avg.com/SupportArticleView?urlname=Activate-AVG-AntiVirus-or-Internet-Security-with-a-new-license-number .
Keep us informed about the status.
I received a red message on my AVG Internet Security stating that it is out of date. I tried to fix it by picking update and the scan goes through but it didn't update. I pressed fix it and nothing happened.