Reactivating my product

AVG Protection
4

Hello Kate,

May I know when do you get this message? Is that while reactivating the program?

If you are trying to reactivate the new license on AVG, please open AVG Internet Security > My AVG > My Subscription > Click Logout/ Remove license (If you have that option) > Select "Enter the license" > click OK to reactivate the program.

If the issue persists, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of message to proceed further.

1

I am getting a message that the online content is not available, though the connection is fine - what is wrong?

2

Hello Kate,

May I know when do you get this message? Is that while reactivating the program?

If you are trying to reactivate the new license on AVG, please open AVG Internet Security > My AVG > My Subscription > Click Logout/ Remove license (If you have that option) > Select "Enter the license" > click OK to reactivate the program.

If the issue persists, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of message to proceed further.

3

Kate, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru