Hello Steve,
We apologize for the inconvenience caused.
We will send an email asking for a few details and please reply to that email.
Also we will send the instructions on how to install and activate AVG products and please follow the steps.
Thank you.
G'day,
The AVG app screen (PC Win10) showed my subscription to have expired, even though it has been running with the fully paid premium version since early May.
Attempts to input the licence key resulted in the message that the licence had expired.
As a result of all known steps failing, I uninstalled the product, and via AVG website, installed AVG again, in the hope of activating the premium version…but to no avail.
Apparently, the installation process failed by the missing 'avguix.exe'
1. Uninstalled AVG using the AVG Clear tool
2. Downloaded and installed AVG again.
3. AVG is not appearing in the start list - and no shortcut is installed on the desktop after the installation pop up screens disappear…
4. Searching my computer for AVG shows the AVG app, but it produces the error message that avgui.exe is missing
5. Going to Program files (64 bit edition) shows quite a list of files - but no avguix.exe
What do I need to do to get AVG running please so I can enter my licence code, adjust settings and run scans?
Your help would be greatly appreciated,
Cheers,
Steve
Hello Steve,
We apologize for the inconvenience caused.
We will send an email asking for a few details and please reply to that email.
Also we will send the instructions on how to install and activate AVG products and please follow the steps.
Thank you.