Hello Nathan,
We are sorry for the inconvenience caused. We will help you to resolve the issue right away. Could you please confirm whether you have AVG Anti-track installed in your device? If yes, please follow the below steps to add banking site in allowed website list.
Open AVG Anti-track - Click on Allowed website section - Type the bank website and click on Add.
Once you done with the above steps, please check whether you can login and access bank account through online. Keep us updated.
I recently upgraded to the AVG ultimate product on my HP Envy. My bank just began using matcha as a secondary security issue, but for some reason when I click on the pictures I am told to select, it will not let me in. Is the Ultimate program not playing well with the matcha identification program. What do I have to do?
Hello Nathan,
We are sorry for the inconvenience caused. We will help you to resolve the issue right away. Could you please confirm whether you have AVG Anti-track installed in your device? If yes, please follow the below steps to add banking site in allowed website list.
Open AVG Anti-track - Click on Allowed website section - Type the bank website and click on Add.
Once you done with the above steps, please check whether you can login and access bank account through online. Keep us updated.