Recieved wrong invoice and paid for wrong service

AVG VPN
3

Hi Annemie,

We're glad to look into this & help you.
Upon checking your account, we're unable to find the Secure VPN subscription. It might be registered under your alternate account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info.
​​​​​​​Please revert to us via email to proceed further.

1

Dear,

 

I have recieved an invoice of VPN service for €69.36 , i taught i paid for the service on 03/03/2021 (2-year anti virus) but apperantly its for vpn, also there is no activation product linked to my account. i would like some assistance to have the right product in place, is it possible to extend my anti virus and remove the VPN service since i never use this.

2

Hi Annemie,

We're glad to look into this & help you.
Upon checking your account, we're unable to find the Secure VPN subscription. It might be registered under your alternate account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info.
​​​​​​​Please revert to us via email to proceed further.