Recover my photos

Hello Alexander, 

We sincerely apologize for the distress caused by the deletion of your data during a Quick Clean performed by AVG Cleaner. We understand how valuable these memories are to you, and we empathize with your frustration.

Unfortunately, it is not possible to restore items that are deleted during a Quick Clean. We recommend using caution when using this feature and reviewing the items selected for deletion under Files. Here are some steps you can take to prevent the unintentional deletion of important files in the future:

1. Untick any item types that you do not want AVG to process when you run the Quick Clean.
2. Tap the down arrow next to an item type to view specific items on your device.
3. Untick specific items to ensure they will not be processed when you run the Quick Clean.

While we understand that this may not resolve the immediate issue, we hope these steps will help prevent similar incidents in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can. Thank you for the understanding.

I've recently used the AVG Cleaner for Android , It ended up deleting my photos, videos and music without my permission- please help , the above mentioned is really important (it contains my holiday, friends and family pics)

Hello Alexander, 

We sincerely apologize for the distress caused by the deletion of your data during a Quick Clean performed by AVG Cleaner. We understand how valuable these memories are to you, and we empathize with your frustration.

Unfortunately, it is not possible to restore items that are deleted during a Quick Clean. We recommend using caution when using this feature and reviewing the items selected for deletion under Files. Here are some steps you can take to prevent the unintentional deletion of important files in the future:

1. Untick any item types that you do not want AVG to process when you run the Quick Clean.
2. Tap the down arrow next to an item type to view specific items on your device.
3. Untick specific items to ensure they will not be processed when you run the Quick Clean.

While we understand that this may not resolve the immediate issue, we hope these steps will help prevent similar incidents in the future. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can. Thank you for the understanding.