hey, guys,
Im having the same problem here. Every time that i restart my pc, avg detects that win 64 pup - gen. So, i move it to quarentine, then next time that pc is restarted, the same threat is shown. What should i
do?
Hello, good day.
I have already started my computer in safe mode and cleaned all the temporary file folders and I continue with the problem. I have already tried to look in the task manager for some process related to PUP-gen activity before deleting SppExtComObjHook.dll, but found nothing unusual.
I also tried to start the computer in airplane mode and disable the startup of my browser (Chrome), but the dll appeared in the Temp folder in the same way.
An interesting detail is that the infection only happens one time, shortly after starting the computer, and once moved to quarantine, does not reappear.
I imagine its origin is related to some Windows Host, but I can’t confirm this theory, hahaha.
Some days ago I'm having a problem when start my machine, which is the detection of Win64:PUP-gen [PUP] in SppExtComObjHook.dll.
AVG moves the dll to quarantine, but every time I reboot the machine, it returns. Does anyone know what it is and how to solve the problem?
Name: Win64:PUP-gen [PUP]
Gravity: 3
File path: C:\Windows\Temp\SppExtComObjHook.dll
Process: C:\Windows\System32\svchost.exe
Detected by: Files module
Status: Blocked.
Dear all , I have exctly same problem as Gabriel.
Do you have any kind of information on how to solve it , without formatting every thing?
Moreover how this kind of PUP usually goes inside my system without being blocked by antivirus?
Yes I know. But every time I start my computer the PUP gen appears again. AVG detects and deletes it while the computer is still on, but it is only to turn off the computer that it comes back again, and so on…
Hi Daniel,
Thank you for providing us the screenshot. While verifying the screenshot we can see that the file is from temp, so we suggest you to delete all the temp files from your PC (Windows key + R > run command > %temp% and delete all the temp files). Then run a scan with AVG and see if the threat is again detected by AVG and let us know the status of the issue.
Thanks,
Vishnu Vardan
Hello Gabriel,
I understand the inconvenience caused. Please share a screenshot of the AVG detection (with "see details" page) to assist you further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
AVG SysInfo does not give me a computer status, it just generated a diagnostic output to be sent to AVG. I already sent, as explained by you in the email. Here is screenshot with screen template that came up after running AVG SysInfo, before I answer and send output. I'm waiting for the analysis of data sent.
Gabriel, we have received the log files and our senior team is analyzing the situation and they will contact you via email soon with a resolution at earliest.
Best regards,
Alok.
Dear all , I have exctly same problem as Gabriel.
Do you have any kind of information on how to solve it , without formatting every thing?
Moreover how this kind of PUP usually goes inside my system without being blocked by antivirus?
I was traveling on the weekend, so I only saw the emails now. I am running AVG SysInfo now.
Thank you, bro. And thanks for all AVG team.
Hello Gabriel,
I understand the inconvenience caused. Please share a screenshot of the AVG detection (with "see details" page) to assist you further.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Yes I know. But every time I start my computer the PUP gen appears again. AVG detects and deletes it while the computer is still on, but it is only to turn off the computer that it comes back again, and so on…
hey, guys,
Im having the same problem here. Every time that i restart my pc, avg detects that win 64 pup - gen. So, i move it to quarentine, then next time that pc is restarted, the same threat is shown. What should i
do?
I was traveling on the weekend, so I only saw the emails now. I am running AVG SysInfo now.
Thank you, bro. And thanks for all AVG team.
To anyone having same problem: It is related to tool that you have used to illegaly activate windows. Only way to resolve it is to buy legal copy and do fresh install of system. For more info see: https://forum.avast.com/index.php?topic=197394.0
Thank you for the detailed information.
Please let me know if you are using free or paid version of AVG.