Victor, This Community is basically only English language… Query translation…
[Spanish to English]
REIMBURSEMENT OF COLLECTION BY SUPPLY
Good evening dear
I am writing to explain the case I have, it turns out that the other month a person asked me to install a free antivirus, I get to install it to you, but it turns out that I do not want to have a one year subscription, which has been debited from my bank account automatically without notice, when it was going to be debited, according to the report the account begins to run on April 18, 2018, but was debited from my account on the 15th, I need to be reimbursed the money which is US $ 49.99 North American dollars
Greetings Victor
AVG Guru
Buenas Tardes, Estimados
Le escribo con la finalidad de explicarle el caso que tengo, resulta que el otro mes una persona me pidió que le instalara un antivirus free, yo obte por instalarlo a ustedes, pero resulta que no deseo tener una suscripción de un año, la cual ha sido debitada de mi cuenta bancaria automáticamente sin previo aviso , de cuando iba a ser debitada , segun el reporte la cuenta comienza a correr el dia 18 de abril de 2018, pero fue debitada de mi cuenta el día 15, necesito que me reembolsen el dinero el cual es de US$49.99 Dolares norteamericanos
Saludos Victor
Hello Victor,
From the translation provided by Alan, I am able to understand your concern.
Since you have signed up for AVG TuneUp (30-day Trial), it had auto renewal enabled.
Hence you have been charged for 1 year renewal of the subscription automatically.
You can submit refund request using this link: https://support.avg.com/RefundForm or give us a confirmation here, we will raise a ticket for you.
Victor, This Community is basically only English language… Query translation…
[Spanish to English]
REIMBURSEMENT OF COLLECTION BY SUPPLY
Good evening dear
I am writing to explain the case I have, it turns out that the other month a person asked me to install a free antivirus, I get to install it to you, but it turns out that I do not want to have a one year subscription, which has been debited from my bank account automatically without notice, when it was going to be debited, according to the report the account begins to run on April 18, 2018, but was debited from my account on the 15th, I need to be reimbursed the money which is US $ 49.99 North American dollars
Greetings Victor
AVG Guru