Refer my case no 04491571

AVG Subscription
3

Hello Jaisa,
We apologize for the inconvenience caused.
Since your request for refund was submitted after 30 days of purchase, we could not process the refund for you.
Please have a look at the refund policy here https://support.avg.com/SupportArticleView?l=en&urlName=What-is-AVG-refund-policy
We offered you additional support to fix issues with AVG.
If you have any issues with AVG, you can use the same email instructions to get additional support and fix the issue.
Thank you.

1

iI have purchased a product vide my order no 75868347 dated 26 jan 2017 but not yet received and you office could not refund because over 30 days. I got a mail to your office on 25 Mar 27.
a copy enclosed here pse refer and resolve the issue.

Hello Jaisa Raj,

Thank you for contacting AVG.

We sincerely apologize for any inconvenience caused in this regard.

Generally a 30 days refund policy applies to the purchase of AVG software. If you are not satisfied with your AVG product, you are entitled to a refund, if it is requested within this time period.

Since your request came after the 30 days, we are unable to offer you a refund for your purchase or a prorated refund.

Your license is valid until 2018.1.26. From what we have learned about your issue, we would like to offer you a free remote assistance service as a best way of resolving it.

A skilled AVG technician can remotely connect to your computer via a secure connection and fix the issue quickly and effectively.

You can start the remote connection at your convenience, the service is available 24/7. You will be able to watch the progress and chat with the technician until the issue is resolved to your satisfaction.

Please read the How does AVG Remote Support work article for more detailed information.

Important: The Remote Support service is no longer available for Windows XP. If you have a Windows XP computer, we may not be able to assist you remotely.

To take advantage of this service, simply request the remote connection at your convenience by following these steps:

  1. Visit the AVG Remote Support website.
  2. Fill in the short form. Your Case number is available in the subject of this e-mail.
  3. Click Connect to an expert. A remote support file will be downloaded.
  4. Run the downloaded file.
  5. Use the opened window to chat with the AVG technician.

In case you prefer to solve the issue via email, please respond to this message and we will provide you with instructions.

Best regards,

Manimaran Lakshmanan
AVG Customer Care

2

Hello Jaisa,
We apologize for the inconvenience caused.
Since your request for refund was submitted after 30 days of purchase, we could not process the refund for you.
Please have a look at the refund policy here https://support.avg.com/SupportArticleView?l=en&urlName=What-is-AVG-refund-policy
We offered you additional support to fix issues with AVG.
If you have any issues with AVG, you can use the same email instructions to get additional support and fix the issue.
Thank you.