Refund and cancellation of the subscription

AVG Protection
1

Good Morning,

 

Order: 79141393

AVG Order #: 703-2171210

Product: AVG PC Tune Up 1

 

I would appreciate the cancellation of the subscription of the product in question, as well as the refund of the amount charged of 45.99 euros.

I have an email indication from you, in May of the current year, that the subscription was already canceled, but they you re-debited.

 

I do not intend to continue to subscribe to the product.

 

Thank you.

 

Best regards,

Filipa Oliveira

2

Hello Filipa,

I understand you want to get a refund for AVG PC TuneUp. On checking your account, I see that you have AVG Antivirus and AVG PC TuneUp. The confirmation email you have received in May was for AVG Antivirus. But the product which has got auto-renewed now is AVG PC TuneUp, both are different products. Hence canceling the subscription for one product doesn't cancel the other one.

I would request you visit https://support.avg.com/RefundForm and fill in the refund request form. Our refund team will process your request [AVG PC TuneUp] and get back to you via email. 

Thank you!