Refund not paid

I asked for a refund and was told it would take 5-7days to be paid into my account I am still waiting Can’t seem to find a link to get threw to someone I need some help

Hello Wilma, 
You've reached the AVG community support forum.
We are sorry to hear that you did not get a refund for AVG subscription even after 7 working days. 
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

Hello Wilma, 
You've reached the AVG community support forum.
We are sorry to hear that you did not get a refund for AVG subscription even after 7 working days. 
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.