Refund of moneyI

AVG Subscription
3

Hello, Frederick.
We'll certainly help with your refund request. You've been charged $49.99 for the renewal of AVG TuneUp - Unlimited (1 year subscription) on 31st Oct 2018. This is not an anti virus product. AVG PC TuneUp is a computer maintenance and optimization tool that you can install together with AVG. It analyzes and fixes different issues that might occur on your computer, improves the speed of the system and makes it more secure.

This order was placed because you agreed to automatic extension of your subscription when you originally purchased AVG TuneUp - Unlimited. We can assure you that we have not processed any unauthorized payments from your card or account.

We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your subscription. We understand that people may overlook these things, and emails might end up in spam folders. So we sincerely apologize if you didn’t know that you’d subscribed and that we’d be charging you again to extend your subscription.

Please note that you can also move your AVG to new computer without needing to purchase a new license. For steps on how to transfer your AVG please follow this link: Transfer AVG license to a new computer.

If you’d like to continue with your refund, no worries. Just reply to this message and ask us to return your money. We’ll do so as soon as possible.

If you’d rather stay with us, just reply to this message and ask us to keep your subscription. We’ll add extra 6 months onto your current subscription period at no extra cost.

1
I have been having problems with my computer for 4 months. It is not working, I am not using the service. and AvG automatically charged me for an $ 49 antivirus, which I did not want to use, which does not work for now. I demand that my money be returned to me as soon as possible, since I did not authorize this discount, you had to make a reminder for the payment, to verify if the user still wants the service or not! I need my money, please return my $ 49 that was deducted from my bank card. Thank you
2

Hello, Frederick.
We'll certainly help with your refund request. You've been charged $49.99 for the renewal of AVG TuneUp - Unlimited (1 year subscription) on 31st Oct 2018. This is not an anti virus product. AVG PC TuneUp is a computer maintenance and optimization tool that you can install together with AVG. It analyzes and fixes different issues that might occur on your computer, improves the speed of the system and makes it more secure.

This order was placed because you agreed to automatic extension of your subscription when you originally purchased AVG TuneUp - Unlimited. We can assure you that we have not processed any unauthorized payments from your card or account.

We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your subscription. We understand that people may overlook these things, and emails might end up in spam folders. So we sincerely apologize if you didn’t know that you’d subscribed and that we’d be charging you again to extend your subscription.

Please note that you can also move your AVG to new computer without needing to purchase a new license. For steps on how to transfer your AVG please follow this link: Transfer AVG license to a new computer.

If you’d like to continue with your refund, no worries. Just reply to this message and ask us to return your money. We’ll do so as soon as possible.

If you’d rather stay with us, just reply to this message and ask us to keep your subscription. We’ll add extra 6 months onto your current subscription period at no extra cost.