Refund on my last subscription

Hello Carmel, 
Thank you for reaching AVG Support Community.
We will certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

My A.V.G.has been renewed without my knowledge I did not know that you were able to keep my card details on file  or that it is legal to do so 
Anyway I was not pleased  with the paid version of the product  as to fix a problem I would have to pay more money so I would like a full refund of my money as soon as possible as its only a few days since I started it 
I am trying for a refund online but am not successful I have logged into my account that is O.K so I am writing a request Looking forward to a speedy and successful response 
Thanking You 
Carmel Kirwan 

Hello Carmel, 
Thank you for reaching AVG Support Community.
We will certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.