Hi, Francesca.
We appreciate you contacting us here about this payment. We could not find any records of your email regarding this charge. This order was placed because you agreed to automatic extensions of your subscription when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We would like to inform you that the refund of your order has been started. Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
Please accept our apologies for any inconvenience that you have experienced.
Hello
Has been charged 44.99 euro for a subscription that I've never sign up for. I wrote an email one week ago and I've never received an answer. this is not an authorised transaction.
I want refund issued immediately.
Hi, Francesca.
We appreciate you contacting us here about this payment. We could not find any records of your email regarding this charge. This order was placed because you agreed to automatic extensions of your subscription when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
We would like to inform you that the refund of your order has been started. Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days.
Please accept our apologies for any inconvenience that you have experienced.