Refund still not in my account after 15 days

Hello Carolyn,
Thank you for contacting AVG Community Support.
We will certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

Refund not activated by AVG

Hello Carolyn,
Thank you for contacting AVG Community Support.
We will certainly check and help you.
As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.