Hello Lolita,
As per our record, you have contacted us earlier for getting refund of 11748072172 DR order which was already processed successfully.
I couldn't see any charge debited recently on *****@gmail.com your account now.
Do you mean that you haven't received the refund that we processed?
REIMBURSEMENT OF COLLECTION
I have not been notified of an automatic update and I am having difficulty doing a search for the site or refunding my invoice for the card.
Hello Lolita,
As per our record, you have contacted us earlier for getting refund of 11748072172 DR order which was already processed successfully.
I couldn't see any charge debited recently on *****@gmail.com your account now.
Do you mean that you haven't received the refund that we processed?
Other user LOLITA CARVALHO posting (https://support.avg.com/answers?id=9060N000000Pi6XQAS).
LOLITA, In future, to keep everything together, please try to keep the whole conversation in one question/thread to speed up any resolution.
AVG Guru
Yes, I did an earlier refund procedure and it was already agreed and thank you for the great service.
Now the case is different: the Avg has been automatically renewed on my computer and the amount is already on my credit card bill.
I did not receive notification via email, advising me of this automatic renewal.
I want to cancel the service and request a refund of the amount.
Lolita, you have another AVG account registered under a different email address (@hotmail.com) than the one you used to contact us here. I have sent you an email requesting the proof of debit to your @Gmail.com address. Please check your inbox and spam box as well for the email and revert with attaching your bank statement to assist you further.