Hello Thomas,
I apologize for the inconvenience.
I see that you have AVG Internet Security license valid until 2019.9.20. To activate the program, please open AVG Internet Security > My AVG > My Subscription > click logout (if you have that option) > Enter the license and click ok.
If you face any difficulties, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of My subscription window to check and assist further.
I had AVG Internet Security Ultimate, the license expired so I removed it and installed AVG Internet Security. The license I have expires September 19, 2019 but the installation says it expires March 21, 2018. I've tried to "Register" (already registered) and "Reactivate", same issue.
How do I get the installed expiration date to reflect the expiration date on my account?
There is no "My AVG… logout" option that I can find. I've re-entered the license several times (via "Reactivate") and always get the "March 21" date. I can't find another approach, "Register now" just tries to re-register the existing license (and fails).
Thank you for the information.
Please check if you see your email address with logout option in the subscription page.
If yes, then please logout from your account and restart your computer.
After your computer restarts, go to the subscription page and you can see an option to enter your license number.
Enter the license number you have and activate the product to full version.
Thomas, I see from the screenshot that you have an older version of AVG installed.
Uninstall this older version from your computer control panel.
Click on this link http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection for the steps to install and activate latest version on your computer.
If you face any difficulties, please let us know and we will assist you further.
Logged out, entered the license, now the expiration date is 2/23/2019 (should be 9/19/2019). Tried many variations of log out/enter-remove license, date is still 2/23/2019.
Planning to log out, uninstall, and reinstall from scratch (the sixth attempt, second with this version of the AVG install program).
The order of my replies got mixed up (too many windows?). The current status is that I have the "new" AVG Internet Security installed from AVG_Internet_Security_742, the expiration date is now March 30, 2018. Still can't get my license to reflect the 2019.9.20 date, although it sees the license as valid.
Is there a better version? This is the "About" information:
Thomas, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
I am sorry to hear that it still shows incorrect expiry date.
I have sent you an email, please follow the steps from the email and get connected with our advanced support, they will assist you further.