Hello David, sorry to hear about that. Could you please let me know if you had any older version of AVG and uninstalled them before installing AVG Internet security 2015? I would request you to uninstall any other anti virus or anti spyware program installed on your computer. If these steps does not resolve the issue, please go to safe mode ( http://avgclick.me/rebootintosafemode ) and then try to install AVG there.
Hello Alan and Avinash
Yes, I have a licence for two computers, which will expire on 10 July.
Having rebooted in Safe Mode I receive the following Setup Error message:
Writing config value failed
Severity: Error
Error code: 0xC0070643
Error message: General internal error
Additional message: MSI Engine: Failed to install the product
@AVGMSI_Error 27028
Writing config value failed (0xE001003E)
Context: AVG product installation, MSI action failed
The specified registry ket does not exist.
Severity: Error
Error code: 0xC0070643
Error message: General internal error
Additional message: MSI Engine: Failed to install the product
I hope all this helps - lloking forward to your reply!
Thank you
David
Hello Alan
I did as you instructed. Then I tried to install AVG Internet Security FREE using their Licence Number and got rxactly the same Error Message as before. I am getting a bit peeved now - goodness knows how you must feel with dozens of us to deal with!
Keep taking the tablets!
Thank you
Despite receiving the square root of absolutely no help from you lot, I have managed to reinstall AVG Internet Security by myself in this laptop. However, in my other laptop, I get a Set Up Error message: The specified registry key does not exist. Any chance of a bit of help, or is it too much to ask?
David, thank you for the information. Did you try to run the BFE fix tool provided in the instructions from my previous reply?
Hello David, sorry to hear about that. Could you please let me know if you had any older version of AVG and uninstalled them before installing AVG Internet security 2015? I would request you to uninstall any other anti virus or anti spyware program installed on your computer. If these steps does not resolve the issue, please go to safe mode ( http://avgclick.me/rebootintosafemode ) and then try to install AVG there.
Hello Alan
I did as you instructed. Then I tried to install AVG Internet Security FREE using their Licence Number and got rxactly the same Error Message as before. I am getting a bit peeved now - goodness knows how you must feel with dozens of us to deal with!
Keep taking the tablets!
Thank you