Hello Mathew,
We regret for the inconvenience caused. Please let us know the operating system you are using like Windows 7, Windows 8 or Windows 10. Also, please let us know whether you have installed any other Anti virus program in your PC like McAfee, Norton, etc. Please check for the left over traces of AVG in C drive (File Explorer/My Computer) and remove it and also if you have McAfee and Norton folders, please delete it.
Please try installing AVG free Protection using this link http://files-download.avg.com/inst/mp/AVG_Protection_Free_1606.exe
Thank you.
Any thoughts?
Hello Mathew,
Thank you for your efforts. In this case, we request you to get our additional support for which we have sent the email instructions. Please check for the email in spam and junk folders if it is not present in inbox.
Thank you.
I'm running Windows 7. I haven't downloaded any other anti virus programs and have been using AVG since I purchased my computer. The version I deleted was AVG free from 2013 and there are no traces of any AVG programs or any other anti virus programs on the C drive.???
Hello Mathew,
We regret for the inconvenience caused. Please let us know the operating system you are using like Windows 7, Windows 8 or Windows 10. Also, please let us know whether you have installed any other Anti virus program in your PC like McAfee, Norton, etc. Please check for the left over traces of AVG in C drive (File Explorer/My Computer) and remove it and also if you have McAfee and Norton folders, please delete it.
Please try installing AVG free Protection using this link http://files-download.avg.com/inst/mp/AVG_Protection_Free_1606.exe
Thank you.