Hello Isaac,
We see from your record that you have AVG PC TuneUp purchased and active. We suggest you to uninstall the AVG Protection installed in your computer and then first install the AVG PC TuneUp and then install AVG Protection. Please use this link to download and run the AVG remover tool http://download.avg.com/filedir/util/AVG_Remover.exe
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG.
If you still have any issue, I have emailed you a link to get connected to the remote support and they will install AVG for you.
Thank you.
Hey, I'm trying to figure out why I can't Uninstall and install my AVG protection. I was on the AVG Zen free trial but updated my account to get AVG tune up but it won't even let me download that. Any solutions?
Hello Isaac,
We see from your record that you have AVG PC TuneUp purchased and active. We suggest you to uninstall the AVG Protection installed in your computer and then first install the AVG PC TuneUp and then install AVG Protection. Please use this link to download and run the AVG remover tool http://download.avg.com/filedir/util/AVG_Remover.exe
Note: Once the removal of AVG is complete, go to C Drive and delete the AVG remover folder. After which you can install AVG.
If you still have any issue, I have emailed you a link to get connected to the remote support and they will install AVG for you.
Thank you.