Remove koobface/csrss.exe

Hello James,

Sorry for the inconvenience caused. I have sent you an email with further instructions to be followed to get our additional support to deal with this virus issue. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.

I just found out i got hacked I ran a cmd.exe and see koobface and in task manager 2 csrss.exe running.
I have had AVG since the early days and run it every other day.How did AVG let this get in and how do I block the hacker and remove it?

Hello James,

Sorry for the inconvenience caused. I have sent you an email with further instructions to be followed to get our additional support to deal with this virus issue. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.