Hello Terry,
I certainly understand your concern. To remove the Zen files please use our AVG remover tool.
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
I ufortunatley installed AVG ZEN without realising from my download file. I did not want this as I have AVG premium which I thought I was installing and on realisation I uninstalled AZG ZEN. So far so good, until I try to re-install my AVG Security Premium. On installing a sign came up saying that it cannot be installed as there is AVG ZEN still on my PC which is incompatable with the AVG Premium. I have tried to remove the ZEN remnants which are mainly dll files and my PC tells me that it is not possible to remove these files as they linked with other programs. I am at a loss as to what to do about it all.
- Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
As per our record you have purchased the AVG Internet Security license. To download, install and activate AVG Internet Security program please follow the instructions mentioned in the following article: http://bit.ly/1DXPL5z .
Please feel free to contact us should you need any assistance.
Thank you.
Hello Terry,
I certainly understand your concern. To remove the Zen files please use our AVG remover tool.
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.