Removing free avg

Hello Irving,
I see that you have purchased AVG Ultimate, 1 year subscription. I apologize to inform you that the product has failed to sync with your AVG MyAccount due to which you can not activate the paid subscription on your PC. We have escalated this issue to concern team and it should be resolved within your 30 day trial period is expired.

I had avg unlimited allowed it to expire and I now have the ultimate .
How do I remove all this free timer and all that comes with it 
any help is good my wife can't take it for 30 days tks

Hello Irving,
I see that you have purchased AVG Ultimate, 1 year subscription. I apologize to inform you that the product has failed to sync with your AVG MyAccount due to which you can not activate the paid subscription on your PC. We have escalated this issue to concern team and it should be resolved within your 30 day trial period is expired.