Dennis, Have you reinstalled AVG Free Antivirus using AVG Remover/AVG Clear tool?
If not, then follow the instruction (http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product) to run AVG Remover tool and AVG Clear tool. It will help you to remove all the AVG traces from your computer.
After the computer reboots, you can follow the instruction (http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free) to download/install AVG Free Antivirus.
AVG Guru
had avg anti free 4 yr. needed to update to 2018. somehow got avg inter. sec 7 day free trial. was told on phone, I need to remove 7 day trial first, before I can install avg anti FREE. go to add/ remove, click AVG,/ uninstall/permission yes/no makes no difference Keeps me in a loop, w/ no options out, cant get rid of 7 day trial…called back, they sent me to you, said you could send me something to fix this mess.
thx
Dennis, Have you reinstalled AVG Free Antivirus using AVG Remover/AVG Clear tool?
If not, then follow the instruction (http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product) to run AVG Remover tool and AVG Clear tool. It will help you to remove all the AVG traces from your computer.
After the computer reboots, you can follow the instruction (http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-AntiVirus-Free) to download/install AVG Free Antivirus.
AVG Guru
I understand the inconvenience caused, let's work together to fix this issue.
The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Free Antivirus. This will ensure that none of the previous traces of AVG are left on your computer and you have an updated version.
Please follow the instruction (http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install AVG Free Antivirus.
Best regards,
Alok.