Renew of AVG Antivirus_Mistake

Hello Maria,

You can simply apply for refund.
Please do not share the order number or personal details on a public forum.
Shall I raise a refund ticket for AVG Ultimate subscription on your behalf?

Dear supporter,

Today, by mistake, I acquired the AVG Ultimate product, instead of renewing the previous license that I have in  AVG AntiVirus, with the original (order number removed).
I would like to know what we can do to reverse this situation.

Thanks in advance, with best regards,
Maria Marques
Sure, I have raised the ticket to refund team.
Keep checking your email to know about its status.
Your patience is much appreciated.