Hello Pete.
Thank you for contacting us. We have checked your account details and found you did not renew but you have migrated from AVG Internet security to AVG Protection multi device. This product does not require a license number for activation, as it is activated using your AVG MyAccount that was created during your purchase. The difference between these two products is, you can install AVG Protection on any number of computers with single subscription.
We would request you to uninstall existing AVG and follow the steps in http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to install AVG Protection. Thank you.
I have renewed my subscription which was about to expire in three weeks but my licence information on the pc still shows its about to expire even though my subscription is showing that ive updated it in my account. a. My new years subscruption doesnt give me a new license number so i cant reactivate my existing one. Do i need to do anything else or does it just automatically update in due course.
Any advice is appreciated
Hello Pete.
Thank you for contacting us. We have checked your account details and found you did not renew but you have migrated from AVG Internet security to AVG Protection multi device. This product does not require a license number for activation, as it is activated using your AVG MyAccount that was created during your purchase. The difference between these two products is, you can install AVG Protection on any number of computers with single subscription.
We would request you to uninstall existing AVG and follow the steps in http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection to install AVG Protection. Thank you.