Renewal AVG PC Tune-up

Hello Sue,

I apologize for the inconvenience. It seems that you have installed a different AVG TuneUp unlimited program on your computer. To fix the issue with AVG products, I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security by running AVG Remover and AVG Clear tool.
NOTE: you will have the AVG Internet Security download link in the above article at the bottom.

Once you installed AVG Internet Security, please click the link http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-PC-TuneUp to install AVG PC Tuneup.

If you face any difficulties, please contact us.

Hi,

I've received the email notification following my renewal payment for PC Tune Up. When I have gone to download as per instructions it states AVG Tune Up cannot be installed, the reason being given that I have another AVG product that is incompatible with the one I'm trying to install, presumably AVG Internet Security. It's an older Samsung laptop that now uses Windows 10
Also, when I try to access AVG on my desktop it never opens like it used to and I have to go in to settings etc. to try and access the dashboard.
Not sure what to do…

Hello Sue,

I apologize for the inconvenience. It seems that you have installed a different AVG TuneUp unlimited program on your computer. To fix the issue with AVG products, I would request you to follow the steps in this article http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to reinstall AVG Internet Security by running AVG Remover and AVG Clear tool.
NOTE: you will have the AVG Internet Security download link in the above article at the bottom.

Once you installed AVG Internet Security, please click the link http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-PC-TuneUp to install AVG PC Tuneup.

If you face any difficulties, please contact us.