Renewal starting from today, not extending subscription in 3 months

AVG Subscription
2

Hello Jason,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We will certainly look into it and help you.
As it is not recommended to share your order/subscription, account information over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

3

Hello Jason,
Thank you for reaching AVG Support Community.
We sincerely apologize for the difficulties you are currently experiencing.
We will certainly look into it and help you.
As it is not recommended to share your order/subscription, account information over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

1

My subscription expired Jan 16, 2022. I kept getting messages saying my subscription was expired, and that I was "NOT PROTECTED". I purchased a renewal, and entered the code. NOW I just have two subscriptions, the original, and one expiring in one year (from today). I've lost almost 3 months of my subscription!!! Why (WHY) would you have the system set up to say I am not protected, then take away time that I paid for?