We'll certainly check this and clarify.
On checking your account, you have AVG Internet Security - Unlimited and AVG Internet Security Multi-device (1 user).
You can install and activate both subscriptions on your Windows, Mac and Android devices.
The renewal notification email was sent for AVG Internet Security - Unlimited which is expiring on Nov 21, 2019 as the auto-renewal is enabled and recently you have purchased AVG Internet Security Multi-device (1 user) on Oct 30, 2019 for EUR 44.25.
If you prefer, I can cancel the auto-renewal for AVG Internet Security unlimited, so you will have one subscription valid till Oct 30, 2020.
Shall we proceed the same?
I renewed my internet security subscription some days before it was expiring. Previous expiring date was 6th of november 2019 . Now You give me exipring date 15th of october 2020. That's not correct !! Why You changed date ?? Please solve this !
thanks, Danilo
Hi Danilo,
We'll certainly check this and clarify.
On checking your account, you have AVG Internet Security - Unlimited and AVG Internet Security Multi-device (1 user).
You can install and activate both subscriptions on your Windows, Mac and Android devices.
The renewal notification email was sent for AVG Internet Security - Unlimited which is expiring on Nov 21, 2019 as the auto-renewal is enabled and recently you have purchased AVG Internet Security Multi-device (1 user) on Oct 30, 2019 for EUR 44.25.
If you prefer, I can cancel the auto-renewal for AVG Internet Security unlimited, so you will have one subscription valid till Oct 30, 2020.
Shall we proceed the same?
Thank you for confirming, Danilo.
I have cancelled the auto-renewal for AVG Internet Security unlimited valid till Nov 21, 2019.
I can assure that you will not be charged in the future.