Hello Patricia,
Thank you for providing the information. Upon checking with your account we have confirmed that you have AVG PC Tune up(1 computer) which will going to expire on 2016.11.26 .We can see that the product has been charged twice.Since your Continuous Protection Service is active the product will be renewed automatically before the current subscriptions. If you wish you can confirm once to cancel your subscription so that we can cancel your Continuous subscription for your present AVG Program so that you will not be charged in future. If you need for refund for your additional charged for current AVG Program please try to submit Refund request by clicking on the following link https://support.avg.com/RefundForm to submit your refund request.Once you have submitted your refund request it will be processed with in 5 to 7 Business working days. Feel Free to contact us for further assistance. Thank you.
Hello Patricia,
Thank you for providing the information. Upon checking with your account we have confirmed that you have AVG PC Tune up(1 computer) which will going to expire on 2016.11.26 .We can see that the product has been charged twice.Since your Continuous Protection Service is active the product will be renewed automatically before the current subscriptions. If you wish you can confirm once to cancel your subscription so that we can cancel your Continuous subscription for your present AVG Program so that you will not be charged in future. If you need for refund for your additional charged for current AVG Program please try to submit Refund request by clicking on the following link https://support.avg.com/RefundForm to submit your refund request.Once you have submitted your refund request it will be processed with in 5 to 7 Business working days. Feel Free to contact us for further assistance. Thank you.
I have just renewed the subsciption with you that finishies on 26th November as somehow you could not automatically renew it this was possibly because my husband Paul whoose name it was in died on 18th December last year I have renewed it and paid by pay-pal b ut as I am a complete novice at computers donot understand your wording on what to do now .PLEASE HELP ME SLOWLY AND IN ENGLISH
Hello Patricia,
We are sorry for the inconvenience caused.
As per Paul Wilkinson record, we could see that the renewal for AVG PC TuneUp (1 computer) was done recently on 17th November 2016 and it expires on 26th November 2017.
We could also see an active license for AVG Internet Security OEM (1 computer) license and it expires on 25th November 2016.
It doesn't have the auto renewal in active state and hence the renewal has to be done manually.
If you could be more specific on your issue, we will be able to understand and assist you better.
Hello Patricia,
We are sorry for the inconvenience caused.
As per Paul Wilkinson record, we could see that the renewal for AVG PC TuneUp (1 computer) was done recently on 17th November 2016 and it expires on 26th November 2017.
We could also see an active license for AVG Internet Security OEM (1 computer) license and it expires on 25th November 2016.
It doesn't have the auto renewal in active state and hence the renewal has to be done manually.
If you could be more specific on your issue, we will be able to understand and assist you better.