Buenos días. Quiero saber por qué se me cobró una renovación de suscripción que no teníamos y en qué momento hemos autorizado un pago con nuestra tarjeta de crédito de esa renovación. Esa forma de actuar no nos parece bien.
Esperamos su respuesta y nos dicen por qué han realizado este pago sin nuestro consentimiento.
No es que no deseemos estar en AVG, pero no parece la manera más correcta de hacer las cosas.
Juan, This Community is basically only English language… Query translation…
[Spanish to English]
AUTOMATIC RENEWAL
Good Morning. I want to know why I was charged for a subscription renewal that we did not have and at what time we have authorized a payment with our credit card for that renewal. That way of acting does not seem right to us. We await your response and tell us why you made this payment without our consent.
It's not that we do not want to be in AVG, but it does not seem like the most correct way to do things.
AVG Guru
From the translation provided by Alan, we understand that you would like to know the reason for recent charge with AVG.
You have been charged for the renewal of AVG Internet Security 1 computer (2 years) license since it had auto renewal enabled.
Would you like to get refund of this renewal?
If yes, try submitting refund request using this link: https://support.avg.com/RefundForm?l= .
Juan,
We're here to help, but can you ask your questions in English please?
Juan,
We're here to help, but can you ask your questions in English please?