Repeated Trojan horse Backdoor.Generic_c.AJZF logged

AVG Protection
28

I have the same problem as above with Trojan Backdoor, I'm in England so it is tarveling around. abit
Have had 3 online chats with AVG tec guys 2 by remote of my PC. By the 28 Dec. had still not solved the problem but said the next update would fix it…it did not!! My AVG Tuneup was also not working
 from same time that also is still not working & my Pc was left with lots of changes to files. Still have not
 got back to me!!  Not best pleased

23

Hello Jeff,
It is a know issue and it is a false alarm our developers are working on the fix, please update your AVG program  and check whether the issue persists.
Thank you.

24

Can I reiterate what I have done already
1. repeated full AVG scans one after another immediately following - detection
2. I suspended AVG and downloaded AVAST free and scanned - no detection
3. I suspended AVG and scanned with malwarebytes - no detection
4. I un-suspended AVG
5. This seemed to occur after a Windows 10 update

This suggests with two differentnegative non-AVG scans that there are only three options:
a) there is a trojan horse that AVG cannot eliminate, or
b) there is no trojan horse and this is an errant code within a Windows 10 update (it did not occur until the update)
c) there is a trojan horse which came via Windows 10 update

26

27th December 14:31 UK

  1. I followed the instructions exactly
  2. I removed all AVG as per removal tool
  3. I re-installed AVG
  4. AVG re-upated
  5. I ran AVG tune up
  • same results as above - detected, same position, nothing virus vault
So, nothing has changed except a waste of my time of > 1 hour, the problem remains unresolved. So I am minded to the baseball rules of 3 strikes and you're out. I have paid and used about 1 year of an AVG two year licence and regard the duty of care broken in that more than 3 weeks have passed with no recommendation other than the above which failed. So that's one strike. With no further resolution I regard AVG having failed in their contractual obligations and inability to resolve their service. Consequently if this persists as a problem I am left with no alternative but to request a one year of the two refund and "move my business" elsewhere to a more reliable company. Which is something I wold regret as I have been with AVG very happily for a considerable number of years on a paid for licence. I regard the commentary above as proof for evidence of contractual failure that prhibits me from any further recommendation of AVG.
kind regards
27

I followed the advice of remote assistance yesterday.
The assistant scanned fully my machine remotely - no virus found, so false positive.
Will have to wait AVG update for bug fix.
What is rather annoying is how long this has taken to resolve. Whilst the AVG team may find comfort in knowing that this is a false positive, nevertheless the end users, who puchase a licence for specific protection - for comfort, cannot feel so assured.
i reiterate my "3 strikes and your out" rule that is this bug is not resolved then I am left with no choice but to remove AVG and go to another provider of which there are several of equal quality. This would be a shame as AVG have provided a good service until now. But, it is for AVG to realise that it is the customer, not the technicians who are landed with a problem that they cannot resolve and rely upon the service that is paid for.

I would expect an escalated response from AVG to resolve this issue, or forfeit loyal customers. The maater now rests with AVG - but a clock is ticking as to reliability and reputation.

31

Hi EW I agree with you. I took the "risk" of remote control to 'once and for all' sort it. It wasn't however thier scan live showed NO virus. My miff is that x4 attempts from AVG have been fruitless - just sorry and "next upgrade". Now they want the "logs" - err which logs exactly and how to access them? Its a farce and if not resolved soon I will remove AVG completely and use another e.g. Avira (good reviews). So I think that it is a false positive as I had suspended AVG downloaded Avast [free], scanned with that and malewarebytes - no virus then un-suspended AVG only for the problem to recur as we know. Hence I don't think that it is a virus - I think it is the scan software looking at code and making that look as a virus. That's as sure as I can be. But I do note that AVG tune up has affected Google Chrome users and that after a AVG scan the windows 10 apps goes off. So it is the hands of AVG to put one person in charge rather than running around passing the buck - for that they have about one week. If the next weekly scan is positive again then its sayonara. I use a differnt website that has a computing forum - this AVG matter has stirred interest - not in AVG's favour.
Their issue to fix - soon.
best wishes
Jeff

32

Hi EW
I understand you perspective. For what its worth I concur and can empathise with your uncertainty. Personally I despise the fact that everyone is being universally forced down the online route of managing on'es life. I am old enough and comfortable enough to prefer good old pen and paper and a mail stamp and a telephone attached by a cable to the wall - I even listen to the wireless! But life is as life is. If people didn't hack or create malicious malware the world would be a better and safer place, but that is not the case and so we must trust what we can. To be fair, and I don't work for a technology service - I work in healthcare, antivirus software is a necessary evil, along with estate agents and politicians! :>).
All I can say is that the matter is now resolved to me despite the laggardely fix. But then again Microsoft only fix every month or so. As to antiviral software can I suggest that malwarebytes (free) is used as a secondary test for you - if you have doubts about one product. As to which product to change to - do firtle around a lot and search with the word 'review' afterwards - you get some interesting results as I alluded to in posts above. Interestingly on a Google search in the right pane shows the company origin, of qwhich many are of the old east European communist block or North American. Only one Western European company that I can ascertain.

As to online shopping - one has little choice in this. For non-Amazon purchases I deliberately use a wrong card number input, then correct it as I input the card details. For Amazon having had a card cloned twice after a purchase I go to account settings and immediately delete the card I have just used - I never store it there for future reference and so have to 'add a new card' every time I use Amazon. A pain it is, but no card shadow should be left to use again "for my convenience".

As to online banking - 1. I do not have a smart phone and never will until I have no choice as it is so easy for your phone to be surveyed outdoors in crowds so I never use smartphone telephone banking and never will. 2. I do have online banking in the UK with a derivative of HSBC - First Direct which is designed this way with their own layered security on top. If one really wanted to be even more secure by avoiding useing the TOR network approach, then it is ditch Windoze and use Linux. Personally I can't be bothered as yet with Linux as it is too much of "tinkering under the bonnet of a Morris Minor" approach. 

So computers are so far down the angst route from when I started with a BBC2 and a daisy wheel printer I used for my thesis and no internet and have become essentially like life with acne - otherwise OK but an annoying appearance that doesn't go away. Trolls, hackers, goervment agency spies - you name it, its all out there and has to be kept in proportion to usage or access to what you want. Its like crossing a road as a pedestrian. That used to be safe and easy, but with so many vehicles on roads and some drivers the worse for intoxicating wear, we need ever more vigilance. Such is the modernity of too many people as too many slaves to technology and its bland two dimensional sterile lifestyle.

Sorry to rant on but this little episode in life makes me ever more cautious and of despair - but such it is and such it be.
take care
cheers
Jeff

30

Hi Jeff,
We sincerely apologize for the technical difficulties that you are currently facing! We wish to provide the best service to our customers and we assure you to do our best for you. We request you to submit the files for analysis in this link: http://samplesubmit.avg.com/false-detection . We really appreciate your efforts and patience. Thank you. Komal, AVG Customer care.

25

27th December 09:31 UK

  • updated as usual
  • fully scanned - scheduled weekly and manual full scan
  • threat still present: threat - healed
  • nothing in virus vault
so no change and no improvement
29

I am scheduled to perform a scan tomorrow (Jan 3rd) which will be an acid test of strike #2 of 3 to see if there has been a fix. If no resolution (and false positives don't interest me - I have paid for the assurance of security) then if may well be that AVG and I part. Since one seemngly cannot cut and paste into this message og a hyperlink interested parties might learn from a search that AVG tune up and Chrome don't seemingly mix. Security issues. It takes years to build a reputation and seconds to destroy it, sadly for AVG the seconds are counting down unless something gets fixed soon. large companies forget this risk to reputation and ever more so when it is any form of security.

1

20th December 2015. despite concurrent scans Trojan horse Backdoor.Generic_c.AJZF keeps coming up at C:\Windows\Help\OEM\scripts\launchHPSU.jse. This has occurred over the past week every time I scan (full and deep) and even if one scan follows another immediately. Is this a false positive, or a Windows 10 glitch? I disabled AVG and cjecked with a download Avast and used Malwarebytes - neither of which detected this.

So is there an AVG problem, a Windows 10 problem or a trojan horse? The other user who is quite non-tech is alarmed.

For what it is worth I really am not competent at sending logs etc - purely a "point and shoot" computer user.

OS - windows 10 32
AVG - 2 year paid licence

15

I have the same problem as above with Trojan Backdoor, I'm in England so it is tarveling around. abit
Have had 3 online chats with AVG tec guys 2 by remote of my PC. By the 28 Dec. had still not solved the problem but said the next update would fix it…it did not!! My AVG Tuneup was also not working
 from same time that also is still not working & my Pc was left with lots of changes to files. Still have not
 got back to me!!  Not best pleased

14

27th December 14:31 UK

  1. I followed the instructions exactly
  2. I removed all AVG as per removal tool
  3. I re-installed AVG
  4. AVG re-upated
  5. I ran AVG tune up
  • same results as above - detected, same position, nothing virus vault
So, nothing has changed except a waste of my time of > 1 hour, the problem remains unresolved. So I am minded to the baseball rules of 3 strikes and you're out. I have paid and used about 1 year of an AVG two year licence and regard the duty of care broken in that more than 3 weeks have passed with no recommendation other than the above which failed. So that's one strike. With no further resolution I regard AVG having failed in their contractual obligations and inability to resolve their service. Consequently if this persists as a problem I am left with no alternative but to request a one year of the two refund and "move my business" elsewhere to a more reliable company. Which is something I wold regret as I have been with AVG very happily for a considerable number of years on a paid for licence. I regard the commentary above as proof for evidence of contractual failure that prhibits me from any further recommendation of AVG.
kind regards
9

Hello Jeff,
In that case please run the  AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall your previous installation of AVG program from your PC. Once uninstalled please follow the instructions on the article http://avgread.me/1DXPL5z to reinstall your AVG program.
Thank you.

6

Thank you for the confirmation.
If you are getting this repeatedly then it is a false positive and we are already aware of this and our developers team confirmed that it is the false positive.
They are working on this and on the next update they will fix this bug.
Your patience is much appreciated.

2

Yes Alan, my AVG is up to date and the issue persists. Unlike Jeff, I am using Vista so doubt it is a Windows 10 issue.

3

Alan I update AVG daily and scan daily. Until I am assured this is or is not a virus, my computer is out of commission.

7

Yes this threat is detected when AVG scans my PC. AVG says it has healed/secured both threats but both are present when I scan again.

19

I followed the advice of remote assistance yesterday.
The assistant scanned fully my machine remotely - no virus found, so false positive.
Will have to wait AVG update for bug fix.
What is rather annoying is how long this has taken to resolve. Whilst the AVG team may find comfort in knowing that this is a false positive, nevertheless the end users, who puchase a licence for specific protection - for comfort, cannot feel so assured.
i reiterate my "3 strikes and your out" rule that is this bug is not resolved then I am left with no choice but to remove AVG and go to another provider of which there are several of equal quality. This would be a shame as AVG have provided a good service until now. But, it is for AVG to realise that it is the customer, not the technicians who are landed with a problem that they cannot resolve and rely upon the service that is paid for.

I would expect an escalated response from AVG to resolve this issue, or forfeit loyal customers. The maater now rests with AVG - but a clock is ticking as to reliability and reputation.

4

Can I reiterate what I have done already
1. repeated full AVG scans one after another immediately following - detection
2. I suspended AVG and downloaded AVAST free and scanned - no detection
3. I suspended AVG and scanned with malwarebytes - no detection
4. I un-suspended AVG
5. This seemed to occur after a Windows 10 update

This suggests with two differentnegative non-AVG scans that there are only three options:
a) there is a trojan horse that AVG cannot eliminate, or
b) there is no trojan horse and this is an errant code within a Windows 10 update (it did not occur until the update)
c) there is a trojan horse which came via Windows 10 update