Reporting a False Positive over 50mb file

Viruses & Threats
3

Hello Mike,
We apologize for the inconvenience caused.
We have escalated your concern to our senior team and they will get back to you as soon as possible regarding whitelisting of your application.
Thank you for your understanding.

1

Hi,

We are seeing the false positive errors on our application, would you be able to please review for us. 

Note: I have uploaded the file (named mike@zamzar.com-Zamzar-1.0.4.Setup.zip) to the incoming FTP folder.  However I haven't been able to fill in the form referenced online as this looks to just link the 50MB form (False Positive File Form) and our application is over the 50MB limit at 86MB.

Note: This is our second iteration of the app after the first version was whitelisted a couple of weeks ago.  I tried raising with the same team but haven't heard back.

Thanks,

Mike

2

Hello Mike,
We apologize for the inconvenience caused.
We have escalated your concern to our senior team and they will get back to you as soon as possible regarding whitelisting of your application.
Thank you for your understanding.