Request for Removal of False Positive Website Warning

Hello,

Our website royalappliancerepair.ca has been identified as a false positive by your security system. Despite contacting support and submitting multiple review requests, the warning continues to reappear.

We have thoroughly reviewed the website and can confirm that:

The CMS is fully updated.
All plugins are up to date.
Core website files have been verified.
Security scans have been performed, and no malware or vulnerabilities have been detected.

This warning is negatively affecting our visitors and preventing legitimate users from accessing the website.

Could you please investigate this matter further and advise on the steps required to permanently remove our website from the warning or blacklist database? If there are any specific issues that your system is detecting, we would appreciate details so that we can address them immediately.

We look forward to your assistance and a resolution to this issue.

Thank you.

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Hello @Faizan_ali,

Thank you for raising this!

The reported URL was manually checked, and based on the findings, the detection was removed. The website is now marked as clean in the AVG virus database. This change may take up to 1 hour to take full effect. Please accept my apology for the inconvenience.

If the detection persists after 1 hour, please update the AVG virus database and try again.

Thank you.

Hi Mjay,

Thank you so much I’ll check again & let you know.

1 Like