Hello Glyn,
Thank you for contacting AVG Community Support.
We understand that your software is being blocked and you wish to whitelist.
We are really sorry to know this. We'll certainly check and help you out.
Since you suspect that this is a false detection being made by AVG, please submit the detected file for false-positive analysis using this link: https://www.avg.com/en-ww/report-false-positive#pc
Once you've submitted the false-positive report, our concerned team will analyze and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Thank you for understanding in advance!
Dear AVG staff,
I am the Overseas Business Specialist at Loading Bay. I am writing to inform you that we have observed our products being blocked by your software. We are puzzled by this, as we can assure you that our software contains no harmful programs.
I sincerely request that your company adds our software to its whitelist, enabling our customers to use it smoothly. If you require any documentation or further communication from us, please feel free to contact me. We are committed to ensuring compatibility between our products and your software and resolving this issue.
Looking forward to your response.
Thank you,
Glyn Gao
Overseas Business Specialist, Loading Bay
(Email address removed)
Hello Glyn,
Thank you for contacting AVG Community Support.
We understand that your software is being blocked and you wish to whitelist.
We are really sorry to know this. We'll certainly check and help you out.
Since you suspect that this is a false detection being made by AVG, please submit the detected file for false-positive analysis using this link: https://www.avg.com/en-ww/report-false-positive#pc
Once you've submitted the false-positive report, our concerned team will analyze and if found harmless, they'll whitelist it right away. Furthermore, they'll update the status via email.
Thank you for understanding in advance!