Request to buy the software warning blocks my OWC back up drive system

Mac products
1

When I start my Mac computer, the AVG AntiTack app would simply show that it is working. Lately, I get some kind of message that I need to buy the program. I cannot get rid of this message unless I quit the program. I have your AVG AntiTrack program on my other 2 Macs and do not get this message.  I need to reset some setting that allows my softRAID program to access the AVG hub.

How can I get rid of the message to buy your program when I already have it on my primary machine? Please advise.

3

Hello Bob,
Thank you for contacting AVG Community Support.
I sincerely apologize for the issue you're encountering with AVG AntiTrack on your Mac. I understand how frustrating it must be to receive messages to purchase the program when you already have a subscription.

  • Could you please confirm whether the message is asking you to buy AVG AntiTrack Premium itself or another AVG program?
  • Also, kindly share a screenshot of the notification you're seeing, as that will help us investigate further and provide the right solution.
We’re here to help and will do our best to resolve this as quickly as possible.
2

Hello Bob,
Thank you for contacting AVG Community Support.
I sincerely apologize for the issue you're encountering with AVG AntiTrack on your Mac. I understand how frustrating it must be to receive messages to purchase the program when you already have a subscription.

  • Could you please confirm whether the message is asking you to buy AVG AntiTrack Premium itself or another AVG program?
  • Also, kindly share a screenshot of the notification you're seeing, as that will help us investigate further and provide the right solution.
We’re here to help and will do our best to resolve this as quickly as possible.