Hi Keith.
I'd be glad to clarify this.
Please note that you bought AVG Internet Security and AVG TuneUp as separate subscriptions.
You bought AVG TuneUp on 1st Dec 2018 and it is reaching expiry on 1st Dec 2019. You've been sent this notification email because you agreed to renew this subscription automatically when you bought it initially.
I've cancelled automatic renewal of this subscription and assure you will not be charged for its renewal. You will receive an email when it is time to remind you about renewing it manually.
I bought AVG protection on a 2 yr deal that ends 2021. Do not understand why you have sent me an e-mail saying my AVG Tune up expires 1st Dec 2019 and £44.99 will be charged. I do not want this extra payment to be taken from my account after 1st Dec.
thanks
thanks
Hi Keith.
I'd be glad to clarify this.
Please note that you bought AVG Internet Security and AVG TuneUp as separate subscriptions.
You bought AVG TuneUp on 1st Dec 2018 and it is reaching expiry on 1st Dec 2019. You've been sent this notification email because you agreed to renew this subscription automatically when you bought it initially.
I've cancelled automatic renewal of this subscription and assure you will not be charged for its renewal. You will receive an email when it is time to remind you about renewing it manually.