Van, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond but please bear in mind that assistance may not now be available until @ least the 2nd January 2015. See the 'Happy Holidays' banner @ the top of this webpage.
AVG Guru
Van, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond but please bear in mind that assistance may not now be available until @ least the 2nd January 2015. See the 'Happy Holidays' banner @ the top of this webpage.
AVG Guru
I have a Toshiba Satellite C-55 laptop running Win8.1. It got some kind of malware that keeps popping up, so I turned it off and want to run the Rescue CD.
I finally figured out how to get it to boot from a CD.
When the AVG boot menu comes up, I select the first option (AVG Rescue CD).
The process starts:
Loading vmlinuz… ok
Loading initrd.lzm…
[There are, literally, three dots after "lzm," not the longer series of dots that some people have reported.]
Nothing happens for a few minutes, then it says Automatic restart in <n> seconds… (I paraphrase)
This happens every time. I tried two different CDs burned on two different PCs.
I tried creating a bootable Rescue USB, but the laptop will not boot from that.
Help!
Thanks!
I understand. Thank you.
I have run into this problem and similar problems with Rescue CD several times, so I am not in a hurry. However, I would like to know whether I am doing something wrong or whether AVG is aware of the problem and trying to fix it.
I solved my immediate problem by using the Norton Bootable Recovery Tool, which found a Trojan and removed it.
That laptop, unfortunately, did not yet have AVG installed, but it is installed now (full version).
I understand. Thank you.
I have run into this problem and similar problems with Rescue CD several times, so I am not in a hurry. However, I would like to know whether I am doing something wrong or whether AVG is aware of the problem and trying to fix it.
I solved my immediate problem by using the Norton Bootable Recovery Tool, which found a Trojan and removed it.
That laptop, unfortunately, did not yet have AVG installed, but it is installed now (full version).