Hi Colin,
We are sorry that the resident shield is inactive in AVG. We will help you with this issue.
I can see that you have purchased AVG AntiVirus.
1. Click on this link and try to install the AVG Antivirus 2016 version ( http://files-download.avg.com/inst/mp/AVG_Antivirus_745.exe ).
2. Run the downloaded file to start the installation process.
3. Your old AVG will be uninstalled automatically, and a restart may be required to finalize the process. After the restart, installation of AVG will continue.
4. Follow the instructions on your screen to complete the installation.
We request you to follow the above steps to upgrade to AVG 2016. Please feel free to get back to us if the issue persists after upgrading to AVG 2016 version. We're happy to help you. Thank you.
I have been running avg-av-2015-3-2 for 3months with no problem. I had just started a regular scan when my computer froze. On restarting it I got the message that my computert was not fully protected. A full scan carried out o.k. but I still had the same message with "resident shield not active" Help!
Hi Colin,
We are sorry that the resident shield is inactive in AVG. We will help you with this issue.
I can see that you have purchased AVG AntiVirus.
1. Click on this link and try to install the AVG Antivirus 2016 version ( http://files-download.avg.com/inst/mp/AVG_Antivirus_745.exe ).
2. Run the downloaded file to start the installation process.
3. Your old AVG will be uninstalled automatically, and a restart may be required to finalize the process. After the restart, installation of AVG will continue.
4. Follow the instructions on your screen to complete the installation.
We request you to follow the above steps to upgrade to AVG 2016. Please feel free to get back to us if the issue persists after upgrading to AVG 2016 version. We're happy to help you. Thank you.