Resident Shield reporting Trojan Horse that isn't being removed from computer

Hello Carol, Sorry for the inconvenience caused. I have sent you an email with further instructions to be followed to get our additional support. Please check for the email on spam or junk folders if the email is not present in the inbox. Thank you.

On my normal AVG scan these Trojan Horse's (3 of the same) are not found. But the AVG Resident Shield indicates I have 3 Trojan horse Generic12_c.BBKY. I have tried to heal them twice with no luck, each time it indicates that I need to reboot - which I do - and they are still there. What do I do now?

Hello Carol, Sorry for the inconvenience caused. I have sent you an email with further instructions to be followed to get our additional support. Please check for the email on spam or junk folders if the email is not present in the inbox. Thank you.