Residential Shield detecting C:\Windows\Temp\random numbers and letters .dll

Viruses & Threats
3

Hello Nathan,

We are sorry for the inconvenience caused.
Since you are using our AVG Business Edition, we request you to contact our Business support regarding this issue.
Please use this link: https://support.avg.com/business_contact_form?l=&retUrl=business to contact our Business support.

1

We use AVG Business Edition 2016 and have noticed AVG Residential Shield alerting users of Randsomer virus located in C:\Windows\Temp\ with random names .dll for each user. Of course when I browse to that location, there is no such file. These pop ups have been occurring every day for about 6 days. I did notice a Windows update was installed on my machine on 8/17/2016 and my first alert was the morning of 8/18/2016. I noticed the same for another user as well except the update was installed on 8/23 and the pop up occurred on 8/23 for them. The Windows update is KB3177723. This may be coincidence but, seems like this update could be triggering it. Anyone else experiencing this issue? I have been in contact with AVG support for a few days but it's still unresolved.

2

Hello Nathan,

We are sorry for the inconvenience caused.
Since you are using our AVG Business Edition, we request you to contact our Business support regarding this issue.
Please use this link: https://support.avg.com/business_contact_form?l=&retUrl=business to contact our Business support.