Hello Cesare,
We regret for the inconvenience cause. We are escalating this case to our senior technicians and we will 'post' here once we get the resolution from our senior technicians. Thank you.
Hi guys!
I have some issues in restoring files from the virus vault.
The problem is that I once uninstalled the program and even if I reinstalled it now, I can't find any file inside the virus vault pannel.
When I uninstalled the application, I select not to erase the virus vault 'cause I thinkied that I would be able to find and restore files by myself.
But this is not the case. Can anybody help me?
Hello Cesare,
We appreciate your patience.
We have sent you the email instructions to get our additional support help, please follow the instructions and send us the log files so that our senior level team can assist you further.
Please check for the email on spam or junk folders if it is not present in the inbox.
Thank you.