So I had downloaded and installed Free AVG. Without my consent it automatically put me on a Pro trial. Ok whatever waited out the trial and then came the day to revert back to free AVG. I went to uninstall a program and I was able to select continue with free protection. Since then every single time I turn on my computer it says "Congratulations your license has been updated" blah blah blah and it wants to me run an install. I've done it three times now but without a hitch every time I turn on my computer there it is again asking me to run an install. The protection is on and seems to be working so I don't understand why I keep getting this message. Sometimes even the message will freeze and be stuck on my computer. I don't know exactly what to do. Any suggestions?
I'm running Windows 10 completely updated.
Thank you!
Hello Ms Christina,
We are sorry for the inconvenience caused.
Could you please confirm whether you have the AVG Protection free installed now?
Also provide the screenshot of the message that appears so that we can understand and assist you better.
If you aren't sure on how to take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
Just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
I've done this before and when I downloaded the free protection it put me back on the Pro Trial. This is the second time this has happened to me.
I've completely uninstalled again. The problem kept getting worse. The "Install" popup was now happening multiple times during the day and not just when the computer started for the first time. Not only was I constantly getting the popup but it was instantly freeze and be stuck there until I force closed the program.
Installed the new AVG and it's still getting stuck in this loop.
Yes I'm sure, I just did it again now. I removed all AVG from Uninstall a Program…I then used AVGRemover a second time. I'm not downloading and installing from the link you provided. I don't want the pro though…it automatically puts my on the pro trial. Then I'm back in the same mess of getting it to revert back to free.
I've completely uninstalled again. The problem kept getting worse. The "Install" popup was now happening multiple times during the day and not just when the computer started for the first time. Not only was I constantly getting the popup but it was instantly freeze and be stuck there until I force closed the program.
Thank you for your valuable efforts. We have checked from our side and found that you have been successfully uploaded your error logs to our senior team. No need to worry, our senior technicians will analyze your error logs and once they find the optimal resolution they will contact you through your registered email address. Your patience is much appreciated. Thank you!
In this case, we request you to get our additional support for which we have sent email instructions to send us the log files of AVG.
Please check for the email on spam and junk folders if it is not present in the inbox.