Hello Jane,
We are sorry for any inconvenience caused. We understand that AVG Free is detecting threat on your system. We will surely help you with this issue. However, could you send us a screenshot of the pop up you are getting on your system from AVG Free program. Thank you.
thank you
Hello Jane,
We are sorry to know that you are facing the issue again.
In this case, we request you to get our additional support in resolving the issue for which we have sent you the email instructions.
Please check for the email on spam and junk folders if it is not present in the inbox.
Thank you.
Have used AVG free for years without trouble, last 3 days it detects Ripper. Had advice from this forum that this may be a false positive and to run AVG Repair,which I did, and seemed to be OK on restart and rescan. However has recurred this morning again.
What should I do ??
thanks
jane
Hello Jane,
Thank you for the screenshot. We suggest you to click on "View Details" and add this file path to AVG exception list(http://avgclick.me/AddException) and see if that fix the issue. You can also send the sample of this file to AVG, we will analyse the same https://secure.avg.com/submit-sample.
Thank you
Thanks
have done this, and sent the file to be analysed.
will let you know if there are any further problems
jane
Hello Jane,
We are sorry to know that you are facing the issue again.
In this case, we request you to get our additional support in resolving the issue for which we have sent you the email instructions.
Please check for the email on spam and junk folders if it is not present in the inbox.
Thank you.
Thank you for submitting the file for analysis.
Please feel free to contact us if you need any assistance.
thank you