Runtime error after latest update

AVG Performance
11

Thanks.  Yes it's the antiviris free edition.  And yes, if the AVG is enabled, Edius won't open.  And we get the error.  If I disable AVG, the program opens fine.  By the way, these two have played well together for several years.  It only started after the update (which required a computer restart) yesterday.

12

I have the same problem. Please help me too thank you.

10

I have the same problem. Please help me too thank you

1

Just an FYI:  After yesterday's update (5/3) my video editing program (Grassvalley Edius) no longer opens.  I have to disable AVG for it to open.  We worked on this for over an hour before we determined the problem.  Apparently AVG is now causing a runtime error.  It's causing other applications to have a C++ runtime error.  Thanks.

4

Thank you for understanding.
We checked your remote session record and came to know that your issue got resolved.
Please feel free to contact us should you need any assistance.
Have a great day!

2

Hello Shimon,

We are sorry to know that you are facing the same issue.
We have sent you the email instructions to get our additional support.
Please check for the email on spam, junk and inbox folders.
Thank you.

5

Thanks again for fixing the problem.

9

Hello Paul,
As per checking with your previous conversation we have confirmed that the issue has been occurring in your system with intermediate. We need to analyze the root cause of the issue for that we have sent you the email instructions to get our additional support. Please check for the email on spam, junk and inbox folders.
Thank you.

6

I have the same problem. Please help me too thank you

7

I have the same problem. Please help me too thank you.

8

Thanks.  Yes it's the antiviris free edition.  And yes, if the AVG is enabled, Edius won't open.  And we get the error.  If I disable AVG, the program opens fine.  By the way, these two have played well together for several years.  It only started after the update (which required a computer restart) yesterday.

3

Thank you for providing the detailed information.
We request you to get connected to our additional support in fixing this issue.
We have sent you the email instructions to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.