Scan, both whole computer and deep virus, stuck at initializing 0%

Hello Lila,
We regret for the inconvenience caused. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program.
Thank you.

After installing and reinstalling avg zen free, I keep having the same problem, scan, both whole computer and deep virus, stuck at initializing 0%. How can this be fixed?

I have repaired it following the instructions. Now, when I press the scan computer button, it is scanning but when it finishes, it keeps showing that it is still scanning.Also, deep virus scan and whole computer scan still stuck at initiating 0%. In addition, there are two different programs installed, one called avg and the other called avg protection. I couldn't repair the avg because when I pressed the uninstall, it said that I first have to uninstall the avg protection.

Hello Lila,
We regret for the inconvenience caused. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program.
Thank you.

Lila,
We feel sorry to know that the issue persists. We appreciate all your efforts in trying to fix the issue. We have escalated your concern to our senior level, they will get back to you with a resolution. We have sent you an email requesting the diagnostic information to analyze your issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested data to assist you further. Thank you.