Scan email says can not scan because it is encrypted

AVG Protection
3

Hello Miranda,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Are you using email client or Browser to view your emails?
May I know the exact error message you have received?
Thank you.

1

how do I fix this I have never had this problem before and I have been using the free version for years

2

Hello Miranda,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Are you using email client or Browser to view your emails?
May I know the exact error message you have received?
Thank you.