Scan whole computer

I registered for internet protection on 2 devices  and am working on my second device. I am unable to do a complete scan. I tried to also upload the latest version of AVG and can't seem to do this. Can anyone please help?

Hello Kathy,

I apologize for the inconvenience. I have sent you an email, please follow the email instructions to get in touch with the remote support from the PC which you are facing an issue… They will analyze the issue with AVG and fix it with free of cost.