Scanner is blocked?

AVG Protection
3

Hello Tom,
Thank you for contacting AVG Community Support.
We are sorry to hear this. We'll certainly check and help you out. 
Kindly disable AVG Internet Security using the below steps and check the issue.

  • Right-click the AVG icon in the notification area of your Windows taskbar, then in the menu that appears, click the green slider next to Protection is ON.
  • Click OK, stop to confirm that you want to disable all AVG protection.
  • The slider turns red (OFF), and all AVG components are disabled. AVG protection will re-enable automatically the next time you reboot your PC.
Thank you and keep us updated.
1

I have a PC with Windows 10. I just installed a brand new wireless Canon printer/scanner. I can print to it, but I cannot scan. I've been on the phone with Canon where we conducted troubleshooting on both the printer/scanner and its connections to my laptop - no problem with either of those.
I then called linksys - my wireless network system. ran through a number of tests. No issue for them either.

Of course, Microsoft is anything but helpful- sending me to a myriad of online Q&A, including uninstalling anreinstalling Windows Fax and Scan. nothing worked. The only other thing I can think of is my AVG Internet Security won't allow access to the scanner for some reason?

I CAN PRINT, BUT I CAN"T SCAN

can you help?
thank you

2

Hello Tom,
Thank you for contacting AVG Community Support.
We are sorry to hear this. We'll certainly check and help you out. 
Kindly disable AVG Internet Security using the below steps and check the issue.

  • Right-click the AVG icon in the notification area of your Windows taskbar, then in the menu that appears, click the green slider next to Protection is ON.
  • Click OK, stop to confirm that you want to disable all AVG protection.
  • The slider turns red (OFF), and all AVG components are disabled. AVG protection will re-enable automatically the next time you reboot your PC.
Thank you and keep us updated.